FAQs & Tutorials

Click here to download the “Quick Start Guide".

Your Loxx Boxx should close easily without any force. If the lid isn’t closing properly, it might be out of alignment. No worries—it’s an easy fix:

1. Open your Loxx Boxx.
2. Locate the Latch Pin on the inside lip.
3. Use a 3 mm hex wrench (or pliers for the nut underneath) to loosen the pin.
4. Gently close the lid over the loose pin so it slides naturally into place.
5. Open the lid again and tighten the pin in its new position.

Latch Pin Alignment Video

Start with the Loxx Boxx open.

1. Press and hold the inside learn button for approximately 2 seconds or until the Loxx Boxx begins to beep and shows a yellow LED above the POWER button.
2. Within 10 seconds, enter a passcode by pressing the keypad buttons (make sure to enter the passcode quickly, as the Loxx Boxx will time out with 2 seconds of inactivity between button presses.)
3. With each keypad press, the Loxx Boxx will beep indicating that the key press was recorded. The passcode must be 5-10 digits.
4. Press Power to save the code.
5. Test the new code before closing the Boxx

If your Loxx Boxx is not charging, a reset may resolve the issue. The Loxx Boxx incorporates a battery protection circuit designed to help prevent overcharging and protect the battery from conditions that could affect its long-term performance. In some instances, this protection mechanism may remain engaged even when charging should resume. Performing a reset restarts the charging circuit and can often restore normal charging operation.

Perform a Reset

There are two methods to reset the charging system.

Option 1 – Battery Disconnect Reset

1. Remove the electronics panel to access the battery compartment.
2. Using a small Phillips screwdriver, disconnect the battery connector. Do not pull on the wires.
3. Leave the battery disconnected for 10 seconds.
4. Reconnect the battery securely.
5. Allow the unit several minutes to reboot.

Option 2 – Internal Reset Button

1. Locate the small reset hole above the battery compartment.
2. Insert a pin or paperclip into the hole.
3. Press gently until you feel resistance, indicating the internal reset button is being depressed.
4. Release the button and allow several minutes for the unit to reboot.

Inspect the Charging Port

Before checking the battery status, it is worthwhile to inspect the charging port. You might need to stand on your head to get a good view of the port, but if you look closely at the Micro-USB input, the small internal tab may have become bent or damaged. This is often visible upon inspection, as
shown in the diagram below.

Diagram Link

In many cases, a small flat-head screwdriver can be used to gently move the tab back into its proper position. Please take care not to apply excessive force, as the connector can be damaged if adjusted aggressively.

Check Battery Status

After completing the reset and inspecting the charging port:

• Connect external power.
• Wait approximately 10–15 minutes.
• Verify whether the battery percentage increases or if the charging indicator appears.

If the Loxx Boxx still does not begin charging after completing these steps, please let us know whether the unit is otherwise functioning normally (unlocking, keypad response, cellular reporting, etc.) and whether the issue began suddenly or developed gradually. This information will help us determine the next troubleshooting steps.

The Loxx Boxx has 2 reset functions:

1. Internal Reset (recommended)

There are two ways to preform an internal reset the device:

Option A: Battery Disconnect Reset

1. Disconnect and reconnect the battery.
2. The battery is located in the raised compartment beneath the electronics panel.
3. A small Phillips-head screwdriver is required.
4. Firmly hold the battery connector (do not pull on the wires), disconnect it for 10 seconds, then reconnect it.

Option B: Internal Reset Button

1. Locate the small reset hole above the battery compartment.
2. Insert a pin or paperclip into the hole.
3. Press gently until you feel resistance—this indicates the internal reset button is being depressed.

After completing either reset method, allow the device a few minutes to reboot and resume normal operation.

2. Master Reset (Only used in extreme cases and it's recommended that you contact Support, as critical configuration data can be lost.)

1. Unlock the LoxxBoxx by powering on the unit and entering the current Master Code.
2. Initiate the reset by pressing and holding both the Learn button (located inside the box and shown in the image below) and the Power button simultaneously while the door remains unlocked. The LoxxBoxx will emit a continuous tone while the buttons are being held.
3. Complete the reset by continuing to hold both buttons until you hear a single, louder beep. Once this tone is heard, release both buttons. The LoxxBoxx has now been restored to its factory default settings.
4. Verify the reset before closing and locking the LoxxBoxx. Test the default Master Code (12345) to confirm that the reset was successful. Once verified, you may close the door and proceed with pairing and setup.

Connectivity Behavior with Mesh or Range Extender Networks

In some cases, we’ve seen this behavior occur when a mesh Wi-Fi network or Wi-Fi range extender is in use. Do you currently have either of these set up on your home network?

If so, the issue may simply come down to timing measured in milliseconds. When the Boxx wakes up, it immediately begins searching for the network. With mesh systems or range extenders, the relay between nodes can occasionally time out before the Boxx completes its connection.

When this happens, you may receive a notification in the app indicating a emporary connection issue. The good news is that the Boxx will automatically attempt to reconnect on its own. 

This occurs when:

• There is activity at the Boxx (such as keypad input), or
• At its next scheduled check-in, which occurs every 30 minutes.

There is no need to reconnect the Boxx to your network manually each time this occurs.

If you continue to see frequent disconnect notifications, please let us know what type of router or mesh system you’re using and we’ll be happy to help optimize the setup.

Yes. A parcel locker protects deliveries through physical security, not Wi-Fi. Loxx Boxx specifically uses a cellular connection which is much more secure than traditional Wi-Fi.

You can send a friend a passcode directly from the App. This will allow them access to the Loxx Boxx at your discretion, and notify you when the code is used.

The Boxx is heavy on its own and difficult to move. If the Tamper alarm is armed, movement of the Boxx would trigger an audible alarm and send you a notification. We always recommend securing the Boxx, but suggest that you make sure you are comfortable with the Boxx location before you bolt the Boxx into location.

This depends on the frequency of use, but the Boxx can hold a charge up to 2 months. Because we do not want a clumsy cord or to be dependent on an outlet, each Loxx Boxx comes with a remote charger pack that can be charged inside your home then used to charge the Boxx in a remote location.

LTE connected products require a solar panel, as they maintain a connection with carrier at all times.

Yes, you can connect more than one device. Click here to see our guide on connecting additional devices.

Click here for an LED reference chart.

We got you covered! Click below to read and download our guide on 'How to Mount your Loxxboxx'. Click here to read 'Ground Mount Instructions'.

Click here to view the Loxx Boxx return policy