From Chaos to Control: How a Dental Practice Resolved Its Delivery Dilemma with Loxx Boxx

“We’ve got to do something,” she told her team.

As the owner of Pinyan Dentistry, a general dental office that operates from 7:30 a.m. to 3:00 p.m. Tuesday through Thursday and until 1:00 p.m. on Fridays, she often felt frustrated when she found packages left by the back door, mail rubber-banded to the front handle, or, worse, deliveries sitting out in the elements overnight.

“It was not uncommon to find our mail placed in the planter or attached to the front door handle using a rubber band,” she recalled. “Sometimes it was raining, sometimes it was snowing. There was just no good system in place.”

A Solution That Walked Through the Door

The solution didn’t come through a pitch or product ad. Instead, it happened naturally when one of her hygienists was talking to a patient about the issue. 

That conversation led to Brian Clark, Chief Operating Officer at Loxx Boxx, stopping by the office, and the timing couldn’t have been better. “It was the right time, right place,” said Dr. Pinyan. “Brian walked in, and it made perfect sense.”

Turning Frustration Into Peace of Mind

Installing Loxx Boxx provided immediate relief. The smart, solar-powered lockbox now sits outside the practice, offering a secure spot for carriers like Amazon, FedEx, and UPS to deliver even when the office is closed. Dr. Pinyan’s mail carrier uses it daily, and dental labs send lab work through it over the weekend.

“There’s a peace of mind knowing that a delivery we need is protected.”

The change also removed the need to leave the back door unlocked during business hours or to stop mid-appointment and open the door for a delivery.

“At the end of the day, we’re able to just pick everything up and bring it in,” she said.

Unexpected Benefits

While the original goal was to protect sensitive items like lab materials, insurance checks, and patient records from exposure or theft, the practice quickly revealed additional benefits.

With deliveries now directed to the box, there are fewer workflow interruptions and less foot traffic at the back door. Packages are no longer missed or rerouted, and staff can concentrate on patients instead of tracking deliveries or unlocking doors.

“It saves us time,” said Dr. Pinyan. “Before, someone had to stop what they were doing and run to the door. Now, we just bring everything in when we’re done with our day.”

It also minimizes the number of interruptions during a patient’s appointment, especially during procedures that require full concentration. This results in better focus, fewer errors, and a calmer clinical environment for both staff and patients.

“I didn’t expect it to reduce interruptions during appointments, but it has,” she added. “It helps everything run more smoothly.”

A Learning Curve that Paid Off

Adopting any new process takes some time. Dr. Pinyan mentioned that initially, both staff and drivers had to get used to the Boxx.

“At first, we had to train our people to use it, but now it’s part of the routine.”

Even the skeptics changed their minds. One delivery driver initially doubted smart boxes entirely.

“He said he didn’t believe lock boxes worked,” she laughed. “But now he’s using it like everyone else.”

A Must for Busy Offices

For any small business handling sensitive deliveries, unpredictable schedules, or high-value materials, Dr. Pinyan strongly recommends Loxx Boxx.

“It secures everything,” she said. “We don’t have to worry about things getting damaged or taken. And our delivery drivers are getting used to it too.”

Want to protect your business deliveries from weather, theft, and disruptions? Learn more about Loxx Boxx's smart delivery solutions or see how Loxx Boxx is enhancing package security for homeowners, small businesses, and contractors.

Loxx Boxx isn't just a secure delivery tool; it’s a time-saving, stress-reducing upgrade to how businesses handle shipments. Whether you're managing a medical practice, a retail store, or a remote office, Loxx Boxx helps you regain control and confidence—one delivery at a time.

Looking to protect your business deliveries from weather, theft and disruption?

Learn more about Loxx Boxx smart delivery solutions or explore how Loxx Boxx is improving package security for homeowners, small businesses and property developers and contractors.

Loxx Boxx isn't just a secure delivery tool, it’s a time-saving, stress-reducing upgrade to the way businesses handle shipments. Whether you're managing a medical practice, a retail store or a remote office, Loxx Boxx helps you reclaim control and confidence—one delivery at a time.