FAQ

Frequently Asked Questions

• How do I open my Loxx Boxx?

  You first need to wake the Boxx by pressing the Power Button. Then enter the Access Code or Master Code and the Boxx will unlock. If it is a recently entered Code in the App, it might take a moment for the Boxx to communicate with our servers and validate the information. If the Boxx has updated since the Access Code was created the Boxx will open immediately. Incorrect codes will flash red and the Boxx will not unlock.

• Do I need the app?

  The Loxx Boxx will work with a secure access code to protect packages from damage, theft and weather without the Loxx Boxx app.

  The App offers greatly enhanced functionality and control of the Loxx Boxx

• Can my friends use my Loxx Boxx?

  You can send a friend a passcode directly from the App. This will allow them access to the Loxx Boxx at your discretion, and notify you when the code is used.

• What keeps someone from stealing the Loxx Boxx?

  The Boxx is heavy on its own and difficult to move. If the Tamper alarm is armed, movement of the Boxx would trigger an audible alarm and send you a notification. We always recommend securing the Boxx, but suggest that you make sure you are comfortable with the Boxx location before you bolt the Boxx into location.

• How long will groceries keep?

  With Loxx Boxx Ice you can keep a grocery delivery about 25°F**cooler than the external temperature of the Boxx. You can set the app to notify you when a higher temperature threshold is reached.

  **Boxx temperature is subject to many variables. We cannot guarantee the temperature inside the Boxx at any given time.

• Can I use Ice with my cooler liner?

  We do not recommend loose ice in the Loxx Boxx. For shipping purposes, the cooler liner is designed to be assembled inside the Boxx. This design means that the cooler is not watertight and ice melt would leak into the bottom of the Loxx Boxx. We recommend Loxx Boxx Ice, which is designed to fit inside the cooler liner.

• Return Policy

  Please visit this link for Terms and Conditions

• Warranty

  Warranty

• How often do I need to Charge my Loxx Boxx?

  This depends on the frequency of use, but the Boxx can hold a charge up to 12 months. Because we do not want a clumsy cord or to be dependent on an outlet, each Loxx Boxx comes with a remote charger pack that can be charged inside your home then used to charge the Boxx in a remote location.

• How do you get carriers to use the Boxx?

  We have had great success with delivery drivers using Loxx Boxx. We suggest that you put an access code or delivery instructions in your shipping address. It is also beneficial to explain to a postal worker or delivery person how the Boxx works and that the simple design will not slow them down on their delivery route.

  • Example: Deliver Into Loxx Boxx
  • John Doe
  • 123 No Pirates Lane
  • Parcel Perfect, USA

• Do I need Wi-Fi?

  Wi-Fi is recommended. This will allow your Loxx Boxx to update with our servers and for you to receive accurate and current information in the Loxx Boxx App

• How do I assemble the Cooler Liner?

  

• How do I mount the Loxx Boxx?

  

• How do I program the Master Code?

  1. Start with the Loxx Boxx open.

  2. Press and hold the inside learn button for approximately 2 seconds or until the Loxx Boxx begins to beep and shows a blue LED.

  3. Within 10 seconds, enter a passcode by pressing the keypad buttons (make sure to enter the passcode quickly, as the Loxx Boxx will time out with 2 seconds of inactivity between button presses.)

  4. With each keypad press, the Loxx Boxx will beep indicating that the key press was recorded. The passcode must be 5-10 digits.

• What do the different LED lights represent?

  Click here for an LED reference chart.

• How do I setup my Boxx and App?

  Click HERE to view the "Registration and Setup" instructional video.

• How do I create Access Codes and Deliveries in the App?

  Click HERE to view the “Creating Access Codes and Deliveries” instructional video.

• How do I use my phones Share feature to add a tracking number to the App?

  Click HERE to view the "How to Share Tracking Numbers" instructional video.